Wholesale Policy

Effective Date: Jan. 13, 2026

This policy applies exclusively to all wholesale bulk orders and commercial cooperation transactions. All retail rules shall not apply herein.

1. Order & Cooperation Rules

1.1 All wholesale transactions require confirmed formal order sheet or proforma invoice signed and confirmed by both parties before arrangement.
1.2 Minimum Order Quantity (MOQ) shall follow the standard agreed by both sides; orders failing to reach MOQ shall not enjoy wholesale price.
1.3 Buyers shall confirm product specifications, colors, sizes, quantities and delivery address clearly once order is finalized. Large-scale specification change is not allowed afterwards.
1.4 We reserve the right to suspend order arrangement if buyer information is abnormal or cooperation qualification is unverified.

2. Payment Terms

2.1 Standard settlement method: buyer shall pay designated deposit in advance, and full balance shall be settled before goods shipment.
2.2 All wholesale payments shall be made via bank transfer, wire transfer or other agreed official corporate payment channels. Third-party retail payment tools are not accepted.
2.3 Wholesale unit price, bulk discount and tiered price are only valid for the current confirmed order. Price will be adjusted accordingly due to raw material cost, logistics cost and market fluctuation.
2.4 In case of overdue payment, we have the right to postpone delivery, stop subsequent cooperation and claim reasonable compensation for losses.
2.5 Buyer shall not deduct payment arbitrarily due to individual minor defects, unsalable goods or subjective reasons. Any deduction must be confirmed in writing by both parties.

3. Shipping & Delivery Terms

3.1 Wholesale orders do not apply to retail free shipping threshold and fixed retail freight standard. All shipping fees, logistics methods and delivery solutions shall be negotiated and confirmed by both parties.
3.2 Delivery time shall be subject to the written agreed schedule, including stocking period, preparation period and transit period.
3.3 The buyer shall notify us in writing at least 3 working days in advance if receiving information needs to be modified; no temporary modification is allowed before shipment.
3.4 We will strictly arrange loading, packaging and delivery in accordance with agreed requirements.
3.5 Actual delivery time may be delayed due to force majeure, customs inspection, port control, policy adjustment and other uncontrollable factors. We will not be liable for relevant delay losses.

4. Logistics Tracking & Cargo Receipt

4.4 After goods departure, we will provide official bill of lading and relevant shipping documents to buyer in a timely manner.
4.5 The buyer shall complete on-site inspection when receiving bulk goods, and check quantity, appearance and outer packaging condition together with logistics personnel.
4.6 Any shortage, damage or cargo discrepancy must be put forward in writing within the agreed inspection period with valid photos and videos as evidence. Overdue complaints will not be accepted.
4.7 All risks of goods shall be transferred to the buyer once the goods are signed and accepted normally.

5. Cargo Loss & Damage Liability

5.1 During transportation, cargo loss, damage and shortage shall be divided according to signed cooperation agreement and logistics liability confirmation result.
5.2 We will actively assist buyers to initiate claims against logistics carriers. The final compensation standard shall be subject to the compensation rule of the logistics side.
5.3 Damage caused by improper unloading, storage and secondary transportation after goods arrival shall be fully borne by the buyer.

6. Return, Exchange & After-sales Policy

6.1 Wholesale bulk goods do not support unconditional free return or exchange.
6.2 Only goods with mass unified quality problems within the agreed quality guarantee period can apply for return, replacement or batch after-sales solution, and both parties shall negotiate the generated freight cost separately.
6.3 Goods that meet the order standard in specification, quantity and quality shall not be returned for market sales reasons, slow sales or personal subjective reasons.
6.4 All pet wholesale products involve hygiene and biological safety risks. Opened, used, resold and second-hand goods are not allowed to be returned in any circumstance, so as to avoid cross infection of bacteria and viruses.
6.5 Graded partial refund rules for retail orders are invalid for wholesale cooperation. All after-sales solutions are subject to written agreement.

7. Sample Order Regulation

7.1 Sample orders implement independent sample pricing, not applicable to formal wholesale bulk discount.
7.2 Sample production cost and sample shipping fee shall be borne by the buyer unless otherwise agreed.
7.3 Sample quality is only for reference, and the final mass goods standard shall prevail.

8. Brand Cooperation Restrictions

8.1 Wholesale partners are prohibited from privately modifying product appearance, replacing accessories, repackaging or counterfeiting brand goods.
8.2 Malicious low-price dumping, cross-regional sales disruption and disorderly channel sales are strictly prohibited. We have the right to terminate cooperation immediately once violation is found.
8.3 Authorized sales qualification, regional sales protection and other preferential policies shall be implemented in accordance with formal cooperation agreement.

9. Order Cancellation Clause

9.1 After deposit payment and order confirmation, if the buyer unilaterally cancels the order, we have the right to deduct the actual losses such as raw material preparation cost, packaging cost and scheduling loss from the deposit.
9.2 Orders that have been packaged and delivered cannot be cancelled arbitrarily.

10. Supplementary General Clauses

10.1 All oral promises are invalid; all cooperation contents shall be subject to the officially signed written cooperation agreement, which has priority over public wholesale terms.
10.2 We reserve the right to adjust wholesale policies according to market operation status, and the latest published version shall prevail.
10.3 Any disputes arising from wholesale cooperation shall be settled by friendly negotiation first; if negotiation fails, both parties shall solve it in accordance with the agreed arbitration method.